Simply Seated | Sydney Events Hire

FAQ - Simply Seated

Find answers to questions about our hire process and rental agreement here.

 

FAQ

How do I request a quote?

If you would like to arrange a quote, you can select products online and submit a request form online on our website.  Alternatively, you can email info@simplyseated.com.au

How do I confirm and pay for my quote?

Please contact a staff member to confirm your booking and you will be forwarded a deposit invoice.  A 30% deposit is required to confirm your order and the remaining balance paid no sooner than fourteen (14) days prior to the event.  We accept payment via bank transfer, PayPal and credit card. Visa and Mastercard payments incur a 1.5% surcharge. Amex and PayPal payments incur a 2% surcharge.

Is there a minimum hire order?

Yes, our minimum order policy on event hire products is $500. Delivery fees are quoted separately.

Is GST included in the hire price?

Yes, GST is applicable on all goods and services.

Is delivery included in the hire price?

No, delivery is in addition to your event furniture hire order. The delivery fee is determined by the quantity of items, delivery location, access and the dates and times of the event.

Where do you deliver?

We are based in Sydney NSW and deliver in the CBD, surrounding suburbs and greater NSW. If your event is outside the metropolitan area please contact us for special pricing.

Do you have a showroom?

No, we house all our products in a central warehouse. If you wish to see photographs of the products or view them before hiring, please contact us to arrange an appointment.

Do you set-up the furniture/equipment?

No, we do not set up however we can arrange to do so at an extra fee. Please discuss this with our staff and we will happily come to an arrangement.

What is your cancellation policy?

Please refer to our terms and conditions for our full cancellation policy.

Is my deposit refundable?

A 30% deposit is paid at the time of booking. Booking deposits are non-refundable or transferable.

Can I change my order before the event?

Once a deposit is made the booking remains flexible until 14 days prior to the hire date. Items cannot be changed within 14 days of the event due to loss of opportunity.

What is your hire period?

The prices shown on our website are based on our 24 hour hire rate.  You can hire out our products for longer and we will simply adjust the quote according to the length of time required.

Can I purchase the equipment?

Simply Seated is an event hire company, however if you are interested in purchasing our products you can enquire online and we will be in touch to discuss. Please click here to enquire.

CAN YOU CUSTOM BUILD FURNITURE AND PROPS?

Yes! We have an in-house build team who can help design and create any custom piece you require. Please send us as much information as possible including photos, drawings, measurements, materials and finishes so we can provide you with an accurate quote.